Enterprise-grade CX decisions, without the enterprise price tag.
Amiovox.ai's CX Consulting puts a network of former contact-center operators in your corner — practitioners who've actually run the floor, not career consultants reading from a slide deck. We help you choose the right vendor, get it implemented right, and keep it running well after go-live.
Most CX and AI purchases are made with a fraction of the information a specialist has.
Contact-center and CX technology is a crowded, fast-moving, jargon-heavy market — dozens of categories, hundreds of vendors, and sales teams whose incentive is to close, not to fit. Getting the wrong platform, or the right platform poorly implemented, is an expensive mistake to walk back. Our advisors have sat on the other side of that decision — running real contact-center operations — before they ever advised on one.
Bring in a specialist at exactly the point you need one.
Vendor Selection & Sourcing
Find the Right Fit
We document your requirements, screen the field against our own vetted supplier base, manage the RFP if you want one, and keep vendor sales reps from ever reaching your inbox directly. Fully vendor-agnostic — our advice doesn't change based on who's paying whom.
Implementation Support
Land It Right
An advisor with hands-on deployment experience assesses your readiness, validates technical requirements, flags risk early, and builds the rollout roadmap — then coordinates UAT and stays through go-live until performance is stable.
Enterprise Engagements
One Advisor, Start to Finish
For larger, multi-phase projects, one dedicated advisor owns the engagement from first discovery call through deployment — no hand-offs between teams, no re-explaining your business to a new face halfway through.
Voice & Digital Automation
Scale Self-Service
Sourcing conversational AI and intelligent virtual agents across phone, chat, email, SMS, and social — matched to your automation goals, volume, and budget, so routine inquiries get resolved without a live agent.
BPO & Staffing Oversight
Add Capacity
When the gap is people, not software, we connect you with vetted outsourced staffing partners and stay involved to monitor performance and cost — not just a handoff and a hope.
CX Strategy
See the Whole Journey
Journey mapping and self-service optimization that looks at the customer's full path across channels — not just the ticket in front of you — to find where automation and process changes actually move the needle.
From first call to stable operations, one advisor the whole way.
Discovery
We document your requirements, current pain points, and success criteria — the real ones, not just the ones on the RFP template.
Shortlist & Select
We screen the field against our vetted supplier base and bring you a short, honest list — with the tradeoffs spelled out, not glossed over.
Implement
Your advisor validates the build, coordinates user acceptance testing, and guides the team through go-live in real time.
Stabilize & Support
We stay on through the first weeks of live performance, monitoring results and troubleshooting before handing off a system that's actually working.
"Advice that doesn't change based on who's paying whom."
Our advisors have run contact-center floors themselves. They're not reading a vendor's talking points back to you — they've lived the outcome those talking points promise.
- Fully vendor-agnostic — we're not paid more to recommend one platform over another
- One dedicated advisor from discovery through go-live — no rotation, no re-explaining your business
- We manage vendor communication, so sales reps don't call you directly
- Advisors who've run a contact-center floor, not just sold into one
Three ways to work with us — pick what fits your project.
Curated Shortlist
Send us your requirements and get a curated top-three vendor shortlist back within days. You run the demos and make the final call yourself.
Advisor-Led Sourcing
A dedicated advisor runs the entire sourcing project for you — requirements, screening, demos, negotiation — at no direct cost to you. Compensated by the vendor's own channel budget, not by steering you toward any one option.
Dedicated Advisory
Full project ownership from discovery through deployment and beyond, at transparent, competitive rates — for projects where you want an advisor in your corner the entire way, implementation included.
Ready to talk?
Tell us what you're trying to solve — a vendor decision, a stalled implementation, or just a system that isn't performing the way it should — and we'll match you with the right advisor.
Here for something else? Explore VoxCare → | Explore VoxForce →