Empathetic voice AI for patient financial engagement.
VoxCare recovers the small patient balances every other channel walks past — with an AI voice cascade that sounds like your billing office, never a collector. HIPAA-eligible. Hospital-approved. Priced to align with what actually gets recovered.
Every hospital has a bucket of good debt getting treated like bad debt.
Collection agencies typically need several hundred dollars of expected recovery per account to break even on placement, skip-tracing, and compliance overhead — so sub-threshold balances get declined or ignored. Internal billing staff are stretched across higher-dollar priorities. And hospitals are increasingly wary of the reputational risk of sending patients to an aggressive third-party collector over a small amount. The result: a growing pile of balances that aren't uncollectible — just abandoned, because no existing channel is cheap enough or gentle enough to pursue them.
A voice-first cascade, escalating only when it has to.
Never sound like a collector. Always make paying easy. Escalate cost only when AI voice alone hasn't resolved it.
AI Voice Outreach
VoxCare places a warm, hospital-branded call referencing the visit and remaining balance. Natural two-way conversation, IVR payment capture by phone — no human involved.
Second Attempt
A second AI voice call at a different time of day, with a short payment-plan option offered if the balance still hasn't been resolved.
Live Agent
Only accounts that need a human — disputes, hardship, payment-plan negotiation — reach a small live-agent team inside NCC. The exception path, not the default one.
Reconciled
Every account is paid, on a plan, or returned to the hospital's system of record with full contact history. Nothing held indefinitely. No credit bureau reporting, ever.
SMS add-on, available on request. For hospitals that want a text channel alongside voice, VoxCare can enable branded, two-way SMS through XBert AI — layered onto the same consent and tone rules as voice. It supplements the cascade; it doesn't replace it.
Priced to reach balances agencies structurally can't.
A traditional collection agency's cost structure — letters, live-agent calls, skip tracing, compliance overhead — needs a few hundred dollars of expected recovery per account just to break even. VoxCare's marginal cost per voice contact is a fraction of that, so it can profitably work accounts as small as $25–$50 — while live-agent time, the one genuinely expensive channel, stays reserved for the minority of accounts that actually need it.
"VoxCare will never make a hospital's patients feel chased."
Every message is hospital-approved before it goes out. No credit bureau reporting. No legal action. No collections language — ever.
- HIPAA-eligible infrastructure, governed by a signed BAA
- Hospital approves every script and tone before launch
- Opt-out honored immediately, on every channel
- Hardship routes straight to financial-assistance, not pressure
You pay meaningfully only when patients pay.
Flat & predictable
A flat monthly fee, tiered by hospital bed count or account volume, covering infrastructure, account loading, and compliance overhead regardless of recovery.
10–18% of dollars recovered
Paid only on collected funds — well below the 25–50% typical agency contingency rate. VoxCare's incentive stays aligned with the hospital's outcome.
90 days, low risk
Reduced or waived platform fee on a limited account cohort, with full reporting transparency and a return-to-hospital guarantee on unresolved accounts.
Ready to talk?
Whether you're exploring a pilot or want to see the numbers for your own hospital, tell us a bit about what you're looking for.