AI-driven outcomes, not AI experiments.

Tom makes sure Amiovox.ai's three programs actually deliver the result they promise — recovered patient revenue in VoxCare, recurring referral revenue in VoxForce, and decisions clients can stand behind in CX Consulting. He grounds that work in data-driven transformation practices, Design Thinking chief among them, to make sure a solution earns its build before it earns its scale — then owns the operational and technical foundation that turns what a hospital, a community, or a CX buyer actually needs into systems and workflows that work reliably, at scale, without the client having to think about how.

He brings two decades of multi-cloud experience — spanning Microsoft Azure, AWS (including Well-Architected Framework reviews), and Google Cloud Platform — along with CX and cloud sales leadership to that work: most recently leading Strategic Solutions and Alliances for a leading cloud customer-experience platform, where he helped BPOs turn modernization projects into measurable gains in their customer engagement operations, and before that driving Microsoft Cloud Enablement consulting at Eviden (Atos) and running his own cloud-transformation practice as Managing Partner of Qhuatro Consulting. Earlier in his career he held senior cloud and partner-alliance leadership roles at Insight (6 years, spanning Microsoft ISV/CSP and cloud acceleration & adoption), NTT Ltd. and NTT DATA, SAP, and Oracle.

Based in the Atlanta metro area, Tom also coaches club volleyball, serving as Club Director for Creek Volleyball Club since 2022.

Craig leads go-to-market strategy and revenue growth for Amiovox.ai — pipeline, pricing, and the partner and channel relationships that bring CX Consulting, VoxCare, and VoxForce into new organizations — drawing on a career built largely around healthcare business models.

As Founder & President of Trident Heart Health, he built the commercial model that brought early-detection cardiac diagnostic technology (the Multifunction Cardiogram) into private medical practices — structuring how independent physician groups adopt new clinical technology, price it into their care, and integrate it into daily practice operations. Earlier, as Vice President of Richmond Medical Partners, he oversaw medical office and medical campus development across the Southeast, managing the financing, leasing, and property/practice management structures that keep healthcare facilities commercially viable.

That combination — designing how healthcare organizations adopt and pay for new technology, and running the commercial mechanics of healthcare facilities day to day — is the same skill set he applies to how hospitals and practices adopt VoxCare and VoxForce. He rounds this out with 35+ years as a real estate investment and capital-structuring executive (CEO, The Trident Group), building joint ventures and investment platforms from origination through disposition. Based in Florida.

Silvana co-founded Amiovox.ai and leads its day-to-day operations — partner onboarding, compliance, and the implementation and live-agent teams — across all three programs, working alongside her co-founders to take the company from concept to market.

Her operating background is in AI data quality: she has spent years as an AI QC lead and auditor for organizations building and evaluating large language models, including Quality Control Lead and Portuguese-language auditing roles at Scale AI and Mercor, alongside scoring and quality-assurance work for ETS, TELUS International, and Language Testing International. She pairs that with two decades as a Portuguese-English translator and interpreter — general, technical, and medical — and holds a master's degree in Linguistics from Universidade Federal de Minas Gerais, focused on computer-aided language learning and remote education.

She's CLEAR-background-checked for sensitive data work and is based in Atlanta, Georgia.