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Powered by Nextiva XBert AI

Conversational AI, put to work two ways.

Amiovox.ai runs two focused programs on the same conversational-AI foundation: a voice-first service that recovers small patient balances for hospitals, and a referral program that turns organized communities into recurring-revenue partners.

Human connection Conversational AI
Program 01

For Healthcare Systems

Recovering small patient balances with a voice-first AI cascade.

The Write-Off Gap

Every hospital has a bucket of good debt getting treated like bad debt.

Collection agencies typically need several hundred dollars of expected recovery per account to break even on placement, skip-tracing, and compliance overhead — so sub-threshold balances get declined or ignored. Internal billing staff are stretched across higher-dollar priorities. And hospitals are increasingly wary of the reputational risk of sending patients to an aggressive third-party collector over a small amount. The result: a growing pile of balances that aren't uncollectible — just abandoned, because no existing channel is cheap enough or gentle enough to pursue them.

<40% of patients can pay their medical bill in full at the point of service
Majority of hospital bad-debt write-offs now originate from insured patients
~40% higher hospital bad debt and charity care nationally than 2022 levels
How It Works

A voice-first cascade, escalating only when it has to.

Never sound like a collector. Always make paying easy. Escalate cost only when AI voice alone hasn't resolved it.

Day 0

AI Voice Outreach

XBert AI places a warm, hospital-branded call referencing the visit and remaining balance. Natural two-way conversation, IVR payment capture by phone — no human involved.

Day 4

Second Attempt

A second AI voice call at a different time of day, with a short payment-plan option offered if the balance still hasn't been resolved.

Day 8+ · Exceptions Only

Live Agent

Only accounts that need a human — disputes, hardship, payment-plan negotiation — reach a small live-agent team inside NCC. The exception path, not the default one.

Day 30

Reconciled

Every account is paid, on a plan, or returned to the hospital's system of record with full contact history. Nothing held indefinitely. No credit bureau reporting, ever.

Optional

SMS add-on, available on request. For hospitals that want a text channel alongside voice, Amiovox.ai can enable branded, two-way SMS through XBert AI — layered onto the same consent and tone rules as voice. It supplements the cascade; it doesn't replace it.

Why It Works

Priced to reach balances agencies structurally can't.

A traditional collection agency's cost structure — letters, live-agent calls, skip tracing, compliance overhead — needs a few hundred dollars of expected recovery per account just to break even. XBert AI's marginal cost per voice contact is a fraction of that, so Amiovox.ai can profitably work accounts as small as $25–$50 — while live-agent time, the one genuinely expensive channel, stays reserved for the minority of accounts that actually need it.

Illustrative — one mid-size hospital
Sub-threshold accounts loaded / month1,500
Average balance$180
Blended recovery rate~20%
Recovered per month~$54,000
The Brand Promise

"Amiovox.ai will never make a hospital's patients feel chased."

Every message is hospital-approved before it goes out. No credit bureau reporting. No legal action. No collections language — ever.

  • HIPAA-eligible infrastructure, governed by a signed BAA
  • Hospital approves every script and tone before launch
  • Opt-out honored immediately, on every channel
  • Hardship routes straight to financial-assistance, not pressure
Simple, Aligned Pricing

You pay meaningfully only when patients pay.

Platform Fee

Flat & predictable

A flat monthly fee, tiered by hospital bed count or account volume, covering infrastructure, account loading, and compliance overhead regardless of recovery.

Success Fee

10–18% of dollars recovered

Paid only on collected funds — well below the 25–50% typical agency contingency rate. Amiovox.ai's incentive stays aligned with the hospital's outcome.

Pilot Program

90 days, low risk

Reduced or waived platform fee on a limited account cohort, with full reporting transparency and a return-to-hospital guarantee on unresolved accounts.

Program 02

For Community Partners

Turning organized communities into recurring-revenue referral networks.

The Opportunity

Every community already has the trust. We built the economics.

Nextiva's XBert AI Receptionist answers every call, books appointments, and qualifies leads for local businesses. The Amiovox.ai Community Partner Program turns organized communities — booster clubs, college chapters, sales teams, youth leagues, civic and faith organizations, trade associations — into referral networks for it. Members already have the relationships: local business owners are their parents, neighbors, sponsors, and employers. We built a commission structure that turns those relationships into recurring income for the community, not just a one-time payout.

Subscription the XBert AI Receptionist is billed simply, every month, for each referred business
Commission a share of that monthly revenue is paid out as partner commission
Ongoing a portion of that commission flows to the community's fund for as long as the account stays active
How It Works

One referral, income that keeps paying out.

Step 1

Refer

A community member introduces a local business owner to Nextiva's XBert AI Receptionist.

Step 2

Activate

The business signs up for the XBert AI Receptionist; XBert AI starts answering calls and booking work immediately.

Step 3

Earn

A share of that monthly revenue becomes the partner commission pool, split between the referring member and the community fund.

Step 4

Repeat, Forever

The commission keeps paying out every month the account stays active — not just at the sale.

Who Qualifies

Any organized community with motivated members and local ties.

High School Athletics

Fund: Booster Club

Student athletes, led by the head coach or athletic director, during sports seasons.

College Campus Orgs

Fund: Student Org Treasury

Chapter members, led by a faculty advisor or president, across the academic year.

Small Business Sales Teams

Fund: Employee Bonus Pool

Contract and part-time staff, led by a sales manager, year-round or seasonal.

Youth Sports Leagues

Fund: League Fund

Parent volunteers and youth, led by the league director, across tournament seasons.

Faith & Civic Organizations

Fund: Mission / Building Fund

Congregation members, led by a ministry director, year-round.

Trade & Professional Assoc.

Fund: Association Fund

Member representatives, led by a chapter president, year-round.

Get Started

Ready to bring this to your community? The Community Partner Portal handles onboarding, referral tracking, and fund payouts.

Visit the Partner Portal
Leadership

Built by operators, not first-time founders.

TH

Tom Herold

Partner & Chief Technology Officer

Owns the XBert AI and NCC technology build — outreach cascade logic, workflow configuration, platform architecture, and the Nextiva partnership relationship.

SH

Silvana Herold

Partner & Chief Operating Officer

Owns day-to-day operations, partner onboarding, and compliance execution across both programs — including the implementation and live-agent teams.

Powered by Nextiva XBert AI and Nextiva Contact Center — proven enterprise contact-center infrastructure, not an unproven point solution.

Ready to talk?

Whether you're a hospital exploring a pilot or a community ready to become a referral partner, tell us a bit about what you're looking for.

Already sold on the Community Partner Program? Go straight to the Partner Portal →

Opens your email client, addressed to hello@amiovox.ai.